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Terms & Conditions

 

 

  1. “Reef Magic Cruises” means Reef Magic Cruises Pty Ltd trading as Reef Magic Cruises (ABN 89076453257) its agents and employees.
  2. Reef Magic Cruises only accepts liability to the extent of any loss or damage sustained by you as a result of our negligence or that of our agents or employees;
  3. Reef Magic Cruises does not accept liability for any injury, damage, loss, delay, additional expense or inconvenience caused directly or indirectly by events which are beyond our control or which are not preventable by reasonable diligence on our part:
  4. Reef Magic Cruises does not own or operate the Kuranda Rail, Skyrail, Rainforestation army duck & wildlife park or helicopter, coach, white water rafting or kayaking tours but acts as an agent for other companies conducting these services. When you use these services you contract with the operator of the services and are subject to conditions imposed therein some of which limit or exclude liability for death, personal injury, delay and loss of or damage to baggage. Those conditions are included in your contract with them. Reef Magic Cruises does not accept liability for the acts, omissions or defaults, whether negligent or otherwise of helicopter and coach operators providing services to you and over whom we have no direct and exclusive control;
  5. Reef Magic Cruises acts as a private carrier and reserves the right to refuse passage to any person and/or baggage. Reef Magic Cruises will not accept in checked baggage fragile or perishable items, money, cameras, electronic equipment, jewelry, business documents, passports or the other valuables. Unchecked baggage and your other personal property is at your own risk at all times
  6. Reef Magic Cruises may, in the event of increased security risk be required to implement heightened security measures including bag or personal searches.
  7. 通过Experience Co购买的视频和照片的版权仍归Experience Co所有，该公司保留对该视频和照片的所有权利。Experience Co可将此类视频用于公司营销目的，并可复制已售出的视频。 视频素材及照片仅限购买者或接收者用于私人或家庭用途，未经Experience Co事先许可，严禁用于任何商业目的，包括推广任何供应商或其产品及服务。若您不希望您的任何视频素材或照片被上传至Experience Co的社交媒体平台，或用于公司营销，您有责任在旅行当天告知摄影师或摄像师。
  8. Reef Magic Cruises offer a cancellation free and an amendment free policy as long as we are notified outside 24 hours of the departure time. If you cancel or no show for check in within 24 hours of the travel time (9am), there will be NO refund.
  9. 我们欢迎视力或听力有障碍的游客，并乐意协助您登船或上车。我们同样欢迎需要高度协助且由护理人员陪同的游客。部分船只和目的地比其他地方更适合轮椅通行，建议您在预订前联系我们的预订团队，以了解您所选行程的具体无障碍设施及限制。
  10. 信用卡手续费：通过我们的在线预订系统直接付款时，将收取信用卡手续费。信用卡手续费可能会有所变动，且不予退还。
  11. A cancellation fee of 100% will apply if less than 24 hours notice is given prior to departure. Some services may be cancelled or modified as a result of weather/tidal conditions or other unforeseen circumstances. In the rare event that Reef Magic needs to cancel, the guest will be provided with an alternate day or travel, offered another Reef Unlimited product, or a full refund will be provided. Reef Magic also has the right to cancel a booking if the pricing is not accurately represented.

  12. 直接通过 Reef Unlimited 购买的礼品券（可在 reefunlimited.com 在线购买，或致电我们的预订团队购买）自购买之日起有效期为 3 年。若未能在证书上注明的有效期内兑换礼品券，该券将自动失效。请将您的礼品券视同现金，务必妥善保管，避免遗失。 遗失或被盗的礼品券不予退款且无法补发，您需重新购买新券。礼品券不可退款，不可兑换现金，但可转让给他人。如需将礼品券过户至其他客户名下，原始购买者必须联系我们的Reef Unlimited预订团队办理变更手续。 如需兑换礼品券，请致电 1300 031 411 预订行程。一旦您的礼品券用于预订行程，即适用我们的预订条款。若预订费用高于礼品券面值，您需在预订时支付差额；若预订费用低于礼品券面值，则恕不退还差额。